Post-Sales Support for Lasting Relationships

By providing our distribution partners with outstanding post-sales support, we pave the way for long-term relationships that are built on a foundation of trust and respect. Have you ever heard the saying, “A bird in the hand is worth two in the bush”? Well, our team has found this saying holds true when it comes to distributor retention. By being attentive to your needs and offering you support with each step in your journey, we open avenues that unlock the long-term value of our partnership.

Post-sales support takes many different forms. Whether it’s keeping you in the loop on our latest product offerings or helping to track the status or shipment of a recent order, our team is here to provide you with an enjoyable experience. To us, supporting the success of our distributors is a way of life. We offer effective communication, ongoing training sessions, and real-time updates to ensure that all your needs are promptly met. In this article, we will investigate four examples of our post-sales support and examine how it helps you to reach your long-term goals.

Post-Sales Order Updates

Immediately after submitting your order, we provide you with an order confirmation email that holds all the details you need. This confirmation includes a summary of your order, accurate leads times, and the contact information of your personal account manager. As your order moves through the various stages of our production process, we provide regular updates on the status of your power solutions. From assembly to preparation for shipment, we always keep you informed on key milestones.

Keeping you posted on your order’s progress empowers you to plan your operations with confidence and stay ahead of the game. From the moment your order is placed, our talented production team collaborates with you to manage your order. We believe that transparent and consistent communication is key to equipping you with insights that allow you to make the most of your time.

Efficient Shipping

Once you have reviewed and approved your equipment, we will begin packing your order to make its way to your facilities. Each piece of your equipment is carefully wrapped and secured using materials specifically chosen to protect it during transit. We have also established fully stocked locations in Las Vegas, Nevada, and Pompano Beach, Florida. This allows us to fulfill your order at a nearby location to significantly reduce your transit time and costs.

As your order hits the road, we will send you real-time tracking information. With 24/7 access to your shipment’s whereabouts, you can relax and forget all of your delivery concerns! You can easily monitor the progress of your shipment, stay on top of potential delays, and plan your day without a hitch. Our proactive approach to shipping processes simplifies order fulfillment so that you can focus your time and energy where it matters most.

On-Demand Product Training

Our YouTube Channel includes training videos that can help you to learn handy electrical tips and tricks, gain a deep understanding of our equipment, and stay up to date on industry trends at your own pace. Our team believes that encouraging continuous learning and supporting your professional development opens doors to strengthening your relationships with customers. By supplying you with all the knowledge and tools you need to become a leader in your field, we prepare you to match your customers with the right equipment for their needs. From demonstrating how to properly coil and store our Generator Extension Cables to sharing the ins-and-outs of our Generator Connection Boxes, we provide you with all the information you need to thrive.

Early Access to New Products

At Power Assemblies, we recognize that your customers’ electrical needs are always evolving. We challenge ourselves to continuously update our current selection of power solutions and create new models that suit the needs of your customers. If you want to be the first to know about each of our product advancements and launches, just subscribe to our newsletter at the footer of this page! This way you can quickly introduce our latest innovations to your customers and stay ahead of market trends.

The most recent addition to the Power Assemblies family, our Quick Connection Switch (QCS), offers you all the bells and whistles of  a Camlock Disconnect Switch with an impressively low 0-4 week lead time for standard models. For your customer’s convenience, we designed our QCS with an easy-grip front rotary handle and integrated ABB Switch for rapid on/off switching capabilities. We’ve also fitted it with our signature Series 16 quick-connect camlock connectors to allow your customers to energize our QCS in record time! Our spirit of ingenuity can be seen in everything that we do, it constantly drives us to offer you the best power distribution equipment available on the market.

At Power Assemblies, our distribution partners are at the heart of everything that we do. From your first inquiry to offering you incredible post-sales support, our team is always here to support you every step of the way. If you would like us to show you more about our innovative power solutions, please contact us at [email protected] or give us a call at (866)-825-8525 today.